Sometimes, it is necessary to set up new user accounts in Dynamics CRM. So let’s explain how this works:

Log in at In the portal, select the administration center.


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Click on “Add user”.


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Fill in the user’s master data.


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Define a password for the user under the “Password” tab. Optionally, this can be generated automatically. If it is an interface user, the password should be manually set and disable the option “prompt this user to change their password at first login”.

Finally, click on “Add”.

In the final dialog, select “Send password by mail” and specify an alternative recipient address. If it is a natural person, this should be the email address of that person.


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Then it takes up to 10 minutes until the user shows up in the CRM.

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nice to know


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